Privacy Policy
At Nivriti, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or shop from our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, billing/shipping address.
Payment Information: Card details, UPI, wallet or net banking details (processed securely through trusted payment gateways; we do not store card details).
Order Information: Products purchased, order history, returns, and exchanges.
Technical Information: IP address, browser type, device information, cookies, and browsing behavior on our website.
2. How We Use Your Information
Your information is used to:
Process and deliver your orders
Communicate order status and customer support
Improve our website, products, and services
Send offers, updates, and promotional content (only if you opt-in)
Prevent fraud and ensure secure transactions
Comply with legal requirements
3. Sharing of Information
We do not sell or rent your personal information. Your data may be shared only with:
Delivery and logistics partners for shipping your orders
Payment gateway providers for secure transactions
IT and service providers for website operation
Government or legal authorities when required by law
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no online platform can guarantee 100% security, and you share information at your own risk.
5. Cookies Policy
Our website uses cookies to:
Improve user experience
Remember your preferences
Analyze website traffic
You can choose to disable cookies in your browser settings, but some features of the website may not function properly.
6. Your Rights
You have the right to:
Access your personal data
Request correction or deletion of your information
Withdraw consent for marketing communication
To exercise these rights, contact us at support@nivriti.com (replace with your official email).
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Updates to This Policy
Nivriti may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Return, Exchange & Refund Policy
At Nivriti, we aim to provide premium quality ethnic wear and a delightful shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
You may request a return or exchange if:
The product is damaged or defective
You received the wrong product or size
There is a manufacturing defect
The request must be raised within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Customized or stitched products
Sale or discounted items (unless damaged)
Products without original tags and packaging
Items showing signs of use, washing, or alteration
3. Return Process
To initiate a return:
Email us at support@nivriti.com with your order ID and reason for return.
Our team will verify and arrange a pickup (where serviceable).
Once we receive and inspect the product, we will proceed with exchange or refund.
4. Refund Policy
Refunds will be processed within 7–10 business days after the returned product passes quality inspection.
Refunds will be credited to the original payment method.
Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchange Policy
Exchanges are subject to product availability.
If the requested size or product is unavailable, you may choose a refund or store credit.
6. Cancellation Policy
Orders can be cancelled within 12 hours of placing the order or before shipment, whichever is earlier.
Once shipped, the order cannot be cancelled.
7. International Orders
International orders are not eligible for return or exchange unless the product is damaged or incorrect.
Customs duties and taxes are non-refundable.
8. Quality Check Disclaimer
All products are quality-checked before dispatch. Minor color variations due to photography and screen resolution are not considered defects.
Contact Us
For any questions related to privacy, returns, or refunds, please contact:
Nivriti Customer Support
Email: support@nivriti.com
Phone: {{add your business number}}
Working Hours: Monday – Saturday, 10 AM – 6 PM IST